Tech Service Desk Level 3

This Level 3 programme provides the essential technical and professional skills required to excel in a modern IT support environment. Learners will explore the management of databases and CRM systems including Salesforce and Zendesk while developing advanced troubleshooting capabilities for hardware, software, and networks. The course covers critical security protocols, malware remediation, and the foundational principles of Cloud computing across AWS, Azure, and GCP. With a focus on UK professional standards, students will master the communication lifecycle and customer service excellence through realistic hands on practical tasks and comprehensive module assessments.